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Maintaining Client Relationships

The Royal Institution of Chartered Surveyors
Course summary
3 hours
75 GBP excl. VAT
Next available date: 90 days enrolment - Distance - Distance
e-learning / Online / Distance

Course description

Maintaining Client Relationships

The Maintaining Client Relationships module is designed to improve the skills of those in direct contact with customers with a focus on developing and improving customer loyalty. Consisting of five e-learning courses, this module focuses on how to maintain long term client relationships.

  • Identify the key factors that enable you to develop customer loyalty
  • Identify your contribution in developing customer loyalty
  • Create a progress plan based on ‘customer enthusiasm’
  • Manage internal and external complaints in a way that preserves long-term customer relationships
  • Develop internal cooperation to improve customer loyalty

Suitability - Who should attend?

This course module is suitable for business professionals who have direct contact with customers. It provides essential skills in maintaining relationships in developing customer loyalty.

Outcome / Qualification etc.

2.5 hours formal CPD

Training Course Content

This interactive course has been split into five modules covering the following topics:

  • Key factors in long-term customer relationships
  • Role of the manager in long-term customer relations
  • Building customer enthusiasm
  • Handling claims in long-term customer relationships
  • Developing internal co-operation for customers


About provider


The Royal Institution of Chartered Surveyors (RICS):
World's leading professional body for qualifications in land, property and construction

RICS is professional, independent organisation with more than 118,000 qualified members and over 50,000 students and trainees in over 140 countries, established in the UK by Royal Charter. It is committed to setting and upholding the highest standards of excellence and integrity...

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The Royal Institution of Chartered Surveyors

Parliament Square
SW1P 3AD London

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