This receptionist training course is specially designed for hospitality (hotel) industry and it covers key requirements to fulfil by the hotel receptionist. This study pack develops your skills in customer service, Telephone handling, switchboard, Database management, Booking/Reservation, Microsoft Word & Excel and Meeting & accommodation arrangement and etc.
This training course allows you to enhance your receptionist skills in hospitality (hotel) industry and prove to employers and recruiters that you’re able to provide reception, switchboard, telephonist and clerical duties of the hospitality (hotel) industry to the highest standards.
Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.
Suitability - Who should attend?
Who is this course for?
- People who prefer for distance learning.
- People who are tight in busy life.
- Individuals who would like to start working as a Receptionist in the Hospitality (hotel) industry.
- New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills in the Hospitality (hotel) industry.
- Experienced Receptionist who wants to develop receptionist and admin skills in the Hospitality (hotel) industry further.
- Learners should be ages 16 or over to undertake the qualification.
- Basic understanding of English language and literacy are required to attend this course.
- There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Outcome / Qualification etc.
Successfully candidates receive a Certificate in Hotel Receptionist Training.
Training Course Content
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
- Practice good telephone skills
- Managing database and company files
- Booking or Reservation procedure
- Deal effectively with security and safety issues
- Successful Meetings & Minutes
- Meeting Arrangements
- Arranging Business Travel and Accommodation
- Email Tutorial
- How to use Social Media to promote your company
- Minute Taking
- Microsoft Excel Tutorial
- MS PowerPoint Tips
- MS Word Tips & Tricks
- Mock Exam
- Final Exam
Method of Assessment:
At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Why Choose Us?
- Our courses represent outstanding value for money
- High quality e-learning study materials and mock exams.
- Each course is designed by industry experts, using an innovative interactive learning approach.
- Includes step-by-step guided videos tutorials.
- Benefit of applying NUS extra Discount Card.
- 24/7 Access to the Online Learning Portal.
- Anytime & Anywhere Learning.
- Recognised Accredited Qualification.
- Access Course Content on Mobile, Tablet or Desktop.
- Study in a user friendly, advanced online learning platform.
- Excellent customer service and administrative support.