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Certificate in Connecting with People - Level 3

Study365
Course summary
25 hours
24 GBP
English
Distance
Next available date: This course is available to purchase anytime of the year. - Distance
Last application: This course is available to purchase anytime of the year.
e-learning / Online / Distance

Course description

Overview

If you work as part of a team, you’ll be around others virtually all the time, and you might not know that connecting with people, and communicating with others is a skill which you must develop and hone. This Certificate in Connecting with People could dramatically improve your working day, and will help you to build bonds with people, to be a great salesperson, and to motivate others. This course would be extremely helpful to managers, those who work in a project environment, and those who work in a team. Being able to communicate effectively will dramatically improve your working life, and it will give you insight into how other perceive you.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

Suitability - Who should attend?

Entry Requirement:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Outcome / Qualification etc.

Certification:

Successful candidates will be awarded a certificate for Certificate in Connecting with People – Level 3.

Training Course Content

Course Curriculum

1: How to build bonds with people

2: Emotional intelligence

3: Empathy

4: Obstructions to Empathy

5: Teaching Empathy

6: Assertiveness

7: usage of Assertive ratchet

8: Respecting others ideas

9: Understanding the needs of people

10: Working together

11: Grievances Handling

12: Responding to the Grievances

13: Customer handling

14: Solving problems without problems

15: How to handle a meeting

16: Handing Business Meetings

17: How to be a great salesperson

18: Handling complaints

19: Handling criticism

20: Criticizing someone’s idea

21: Conflict Handling

22: Getting into a win win situation

23: Motivating people

24: Getting work done by others

25: Giving bad news in a humane way

26: Getting attention of others

27: Maintaining interpersonal relationships

28: Guidelines to connect with people

29: Additional information

What skills will I learn?

  • How to build bonds with people
  • Develop emotional intelligence and empathy
  • Learn how to handle meetings and deal with complaints
  • Learn how to deal with customers and be a great salesperson
  • Understand how to process and deal with criticism
  • Understand how to give bad news in a humane way
  • Learn how to be assertive and understand the needs of others

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the curriculum.

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Expenses

Now £24

Was £149

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