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Customer Service Level 3

Open Study College
Course summary
399 GBP
English
Distance
e-learning / Online / Distance

Course description

Unit 1: What is customer service?

  • Why customer service is important today
  • Putting customers first
  • Customer service as value
  • Customer service as experience
  • How people experience your business

Unit 2: Getting Started

  • Customer interactions as a chain
  • How your organisation presents itself to potential customers
  • Getting the environment right
  • Providing confidence in your product or service
  • Conclusions

Unit 3: Serving Customers

  • Easy access
  • Helping to solve a customer's problem/s
  • Providing expertise
  • Value for money
  • The ability to effect the purchase easily and quickly

Unit 4: Feedback and Putting Things Right

  • Getting feedback
  • How you respond when things go wrong
  • Treating customers with respect

Unit 5: Creating a Customer Service Culture: Business

  • Customer service is not an add-on
  • Seven aspects of how an organisation works
  • Strategy
  • Structure
  • Systems

Unit 6: Creating a Customer Service Culture: People

  • Style
  • Staff
  • Skills
  • Shared values

Expenses



Pay Now: GBP 399.00
OR 6 Monthly Instalments of GBP 74.85 with a deposit of GBP
49.90 totalling 499

About provider

Open Study College - First class home learning with a difference!

At Open Study College we exceed in delivering a unique home learning experience! Having helped over 73,000 people improve their skills with a trusted qualification, Open Study College is one of the UK’s largest distance learning colleges. Offering over 500...


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