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Medical Device Complaint Handling and Servicing

NSF International, Pharmaceutical Services
Course summary
1.5 hours
300 USD
Next available date: Enquire for more information - Distance
e-learning / Online / Distance

Course description

Medical Device Complaint Handling and Servicing

Maintaining proper Complaint files is an essential element of the medical device quality management system. This course will examine the importance of a properly functioning complaint handling system. Once medical devices reach the market, clinicians and others may experience deficiencies related to the identity, quality, durability, reliability, safety, usability, effectiveness, or performance of the device. These deficiencies may cause or contribute to a number of adverse events, including events that meet prescribed thresholds for adverse event reporting to regulatory authorities, including U.S. FDA Medical Device Reports (MDRs). This course will examine these reasons and help explain the important of a functioning complaint handling system and the relationship between complaints, service reports and CAPA.


Due to the video nature of this course, we recommend taking the course in Google Chrome for optimal performance.

Outcome / Qualification etc.


By completing/passing this course, you will attain the certificate Medical Device Certificate


Multiple participant and early bird booking discounts available. Discounts also offered to NHS staff, regulators and charities.

About provider

pharma training courses

NSF International provides a comprehensive range of independent, third-party pharmaceutical and biotech support services covering consulting, training, auditing and regulatory guidance for the pharmaceutical industry. These services are delivered by some of the most knowledgeable experts in their fields. Our unique...

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Contact info

NSF International, Pharmaceutical Services

The Georgian House, 22/24 West End
YO62 6AF York