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Assertiveness at Work - Online

MPW Learning
Course summary
3 hours
English
Online courses
Next available date: Enquire for more information - Online courses
Professional Training
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Course description

Assertiveness at Work – Online

To be able to operate in any business environment, people must be able to deal with relationships effectively. By using the most appropriate skills, it is possible to turn even the most explosive situation into an outcome where both parties reach an agreeable solution.

During the session, delegates will have the opportunity to explore the tools and techniques of assertiveness and conflict handling through a variety of interactions so that they are able to achieve optimum results in every interpersonal transaction.

If you want to find out more about Assertiveness at Work - Online, you can make an information request below and the school will contact you with further information.

Suitability - Who should attend?

For anyone who needs to deal with situations in a more assertive way and achieve a positive outcome.

Training Course Content

  • What is assertiveness?
  • Assertiveness versus aggressive and passive behaviour
  • How to influence effectively
  • What are my rights?
  • How to say no
  • Types of assertiveness
  • Giving effective feedback
  • Conflict model
  • Typical conflict behaviours

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About provider

MPW Learning - Training Experts in Leadership Development and Management Skills

MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...


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Contact info

MPW Learning

Regency House 3 Albion Place
NN1 1UD Northampton

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www.mpwlearning.com