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Customer Service Skills Course Bundle (4 courses)

Hudson
Course summary
Flexible
149 GBP
Distance
e-learning / Online / Distance

Course description

Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

 

Customer service is an extremely important part of maintaining ongoing client relationships, which are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Although many people may work behind the scenes at a company, it is primarily the personnel that interact directly with customers that form customers' perceptions of the company as a whole.

 

This skills bundle covers a variety of customer services courses from critical elements of customer service training, to learning how to use the telephone as a sales tool. You will have full access to all 4 courses to pick and choose what you want.

 

Courses can be accessed on both Mac and PC

   Key points    Access Period: 1 month    Total Duration: 6 hours    How does it work? Online video and downloadable notes    Are there online assessments included? Yes    Are there simulators included? Yes, with some of the courses.    Equipment required: PC or laptop and an internet connection    Is it accessible on all devices? Yes    

 Courses can be accessed on tablets and smart phones

    What's in the bundle?  
  1. Call Center Training: Sales and Customer Service Training for Call Centre Agents
  2. Telemarketing: Using the Telephone as a Sales Tool
  3. Customer Service: Critical Elements of Customer Service
  4. Customer Service Training: Managing Customer Service
   For a complete breakdown of each lesson, please email support@hudsoncourses.com.       How our soft skills courses look   [gallery size="medium" columns="2" ids="16743,16744,16745,16746,16747,16759"]

About provider

Hudson - Leaders in Learning

Hudson provide high spec e-learning to the consumer and corporate market all over the world. The majority of our online training is accessible across most devices including laptop, desktop, tablet, and smart phones. Our courses are designed to fit around...


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