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Diploma in Customer Service – Level 3

Global Edulink
Course summary
18 hours
69 GBP excl. VAT
English
Distance
Next available date: This course is available anytime in anywhere. - Distance
Last application: This course is available to register anytime of the year.
e-learning / Online / Distance

Course description

Diploma in Customer Service – Level 3

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.

This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.

Suitability - Who should attend?

Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.

Outcome / Qualification etc.

Successful learners will be awarded a Customer Service Level 3 certificate.

Training Course Content

Description

Course Objectives:

  • Understand customer service and legislation
  • Understand customer communication in business
  • Learn how to create a positive impression
  • Learn to appropriately deal with requests, queries, and issues
  • Learn to maintain customer relations

Course Description:

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Course Curriculum

Module 01: Customer Service And Legislation

Module 02: Customers And Communication In Business

Module 03: Creating A Positive Impression Among The Customers

Module 04: Dealing With Requests, Queries And Issues

Module 05: Customer Relationship

Module 06: Feedback And Sales

Method of Assessment:

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful learners will be awarded a Customer Service Level 3 certificate.

Expenses

Now £69

Was £249

Continuing Studies

  • Customer Service Manager
  • Account Coordinator
  • Call Centre Supervisor

About provider

Global Edulink Training - together, shaping your future

Global Edulink - together, shaping your future

Global Edulink is an established provider for professional skills training in the United Kingdom. Courses are designed for a wide audience of professionals seeking A-Level training in education, IT, security, English language and office administration. Global Edulink training courses focus on...


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Contact info

Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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globaledulink.co.uk