Advanced Diploma in Customer Service - Level 3Global Edulink
Advanced Diploma in Customer Service - Level 3 with official Exam
Endorsed Certificate by ABC Awards
Customer service is at the core function of every business and the course demonstrates how customer service can turn one time customers into repeat customers. If you want to have a career in customer service, the Advanced Diploma in Customer Service Level 3 will enable learners to work in high earning positions in multiple industries. It is comprehensive course that focuses on the specifics of customer service. The course will enable learners to become proficient at providing effective and efficient customer service.
The course will cover key elements including customers and business communication, customer service and legislation, learning how to create a positive impression, dealing with customer requests and queries and building on customer relationships.
The Advanced Diploma in Customer Service Level 3 course will teach learners that customer service is fundamental to the ins and outs of a business. Business growth and success strongly depends on how well customer service is provided to your customers. The course offers learners to enhance their career and education. It is highly useful for individuals who want to take advance their professional or academic career.
Why study at Global Edulink?
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
Suitability - Who should attend?
- Customer Care Personnel
- Customer Service Managers
- Anyone who wants to learn more about Customer Service and further their career
Outcome / Qualification etc.
Those who successfully completed the course will be awarded the Level 3 Advanced Diploma in Customer Service by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.
Course Code: QLS-03766
Training Course Content
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
1: Customer Service And Legislation
2: Customers And Communication In Business
3: Creating A Positive Impression Among The Customers
4: Dealing With Requests, Queries And Issues
5: Customer Relationship
6: Feedback And Sales
Awarding Body (Accreditation)
ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.
Global Edulink - together, shaping your future
Global Edulink is an established provider for professional skills training in the United Kingdom. Courses are designed for a wide audience of professionals seeking A-Level training in education, IT, security, English language and office administration. Global Edulink training courses focus on...
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.