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Advanced Diploma in Customer Service - Level 3

Global Edulink
Course summary
229 GBP excl. VAT
English
Distance
Next available date: This course is available anytime in anywhere. - Distance
Last application: This course is available to register anytime of the year.
e-learning / Online / Distance

Course description

Advanced Diploma in Customer Service - Level 3 with official Exam

Endorsed Certificate by ABC Awards

Customer service is at the core function of every business and the course demonstrates how customer service can turn one time customers into repeat customers. If you want to have a career in customer service, the Advanced Diploma in Customer Service Level 3 will enable learners to work in high earning positions in multiple industries. It is comprehensive course that focuses on the specifics of customer service. The course will enable learners to become proficient at providing effective and efficient customer service.

The course will cover key elements including customers and business communication, customer service and legislation, learning how to create a positive impression, dealing with customer requests and queries and building on customer relationships.

The Advanced Diploma in Customer Service Level 3 course will teach learners that customer service is fundamental to the ins and outs of a business. Business growth and success strongly depends on how well customer service is provided to your customers. The course offers learners to enhance their career and education. It is highly useful for individuals who want to take advance their professional or academic career.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Suitability - Who should attend?

  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career

Outcome / Qualification etc.

Those who successfully completed the course will be awarded the Level 3 Advanced Diploma in Customer Service by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Course Code: QLS-03766

Training Course Content

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Course Curriculum

1: Customer Service And Legislation

2: Customers And Communication In Business

3: Creating A Positive Impression Among The Customers

4: Dealing With Requests, Queries And Issues

5: Customer Relationship

6: Feedback And Sales

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.

Expenses

Now £229

Was £429

Continuing Studies

Once you successfully completed the Advanced Diploma in Customer Service Level 3 you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion.

  • Customer Service Manager
  • Customer Service Representative
  • Customer Service Supervisor
  • Customer Service Team Leader
  • Customer Service Sales Associate

Others jobs you can get

  • Customer Service Coordinator
  • Customer Service Agent
  • Concierge

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

About provider

Global Edulink Training - together, shaping your future

Global Edulink - together, shaping your future

Global Edulink is an established provider for professional skills training in the United Kingdom. Courses are designed for a wide audience of professionals seeking A-Level training in education, IT, security, English language and office administration. Global Edulink training courses focus on...


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Contact info

Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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globaledulink.co.uk