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Customer service, support and consultative selling skills training and coaching

We specialise in providing a range of proven training courses delivered by a team of expert consultants and facilitators.

There are a core of main courses available in a range of formats, including one day and half day in-house workshops and at-the-desk coaching and eLearning follow-up.

We specialise in providing a range of proven training courses delivered by a team of expert consultants and facilitators. Key courses include:

  1. Brilliant Customer Service and Support
  2. Customer Writing Skills
  3. Working Smarter Time Management
  4. Influence and Persuasion
  5. CRM Account Management
  6. Service with a Sale

We can also provide bespoke course design, online learning modules and conference presentations.

Each of these courses is carefully designed and structured to make a measurable difference in the workplace. 
How we work - at a glance

  • One-day and half-day formats, with free Training Needs Analysis
  • Action plan and learning diary that builds during the day
  • Free personalisation and customisation of learning objectives and materials.
  • We train at your location, full UK coverage of local consultants
  • Standard day rate from £995 plus VAT, up to 10 delegates.
  • All courses highly interactive, practical and engaging.
  • Continuously developed over many years with proven content.

Contact Brilliant Customer Service today to find out what course will give you the boost to improve your career.


Example courses

Brilliant Customer Service
« How to deliver excellent service experience at every opportunity.
« Enhanced customer attitude, communication skills and ability.
« How to best to manage expectations and difficult situations.
Versions available for IT support, internal customers and retail.

Working Smarter Time Management
« How to manage priorities and meet deadlines with less effort and stress.
« Techniques for structuring your day and staying focused.
« Introduction to goal-setting, delegation and work-life balance.
Copy of the book “Working Smarter” available for all participants.

Better Business Writing Skills
« How to write with more clarity and impact, saving time and effort.
« Editing and proof-reading skills for improved accuracy and quality.
« Email etiquette best practice and business writing skills.
« Specialised versions for report writing, sales proposals and online support.

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Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.


Courses Length Price Location Reviews
Unleash Your Superpower 0.5 days Distance
Writing Winning Sales Proposals 1 day Distance

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